As a specialized platform providing design services, Designyy operates under a strict refund policy. Please take the time to read the following terms carefully before making a purchase on our platform.
1. Non-Refundable Nature of Services
Due to the unique and personalized nature of design services, Designyy does not offer refunds in principle. Design work is typically tailored to meet the specific requirements and preferences of each individual client, and therefore, the services rendered are considered non-refundable.
2. Exceptions to the Refund Policy
While our standard policy is non-refundable, there may be exceptional circumstances where a refund may be considered. These circumstances are limited and include, but are not limited to, the following:
- Technical Issues: If the design services are not delivered due to a technical issue on our part, such as a platform malfunction or server outage, we may consider a refund at our discretion.
- Designer Unavailability: In the event that the assigned designer becomes unexpectedly unavailable and we are unable to provide a suitable replacement within a reasonable timeframe, a refund may be granted.
- Violation of Terms: If Designyy determines that there has been a violation of our terms and conditions by the designer or the client that renders the service unusable or unacceptable, we may consider a refund.
3. Requesting a Refund
If you believe you have encountered a situation that falls within the exceptions outlined above, you must submit a refund request to our customer support team within 72 hours of receiving the design services. Please provide detailed information regarding your request, including the reason for the refund and any supporting evidence.
4. Refund Process
Designyy will review all refund requests on a case-by-case basis. If we determine that a refund is warranted, we will proceed with the refund process as soon as possible. The refund amount and method will be determined based on the specific circumstances of the request and may involve partial refunds or refunds via the original payment method.
5. Disclaimer
By using Designyy's services, you agree to abide by our refund policy. Please note that the decision to grant a refund is solely within the discretion of Designyy, and we reserve the right to refuse any refund request that does not meet the criteria outlined in this policy.
We strive to provide the best possible service to our clients and value your satisfaction. However, please understand that due to the nature of design services, refunds are not always possible. We encourage you to communicate any concerns or issues promptly with our customer support team to seek alternative solutions.
Thank you for understanding and respecting our refund policy. We look forward to providing you with exceptional design services.
6. Contact Us
If you have any questions or need assistance, please feel free to contact our customer service team. You can contact us through the following methods:[email protected]